Please read these terms carefully before using our services. They govern your relationship with Marvanova.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Marvanova ("we", "us", or "our"), a business based in Dunton Green, Sevenoaks, Kent, United Kingdom.
By engaging our services, placing an order, or entering into a service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all services provided by Marvanova, including but not limited to AI chatbot solutions, automation workflows, and AI-enhanced website design and development.
Throughout these Terms, the following definitions apply:
Marvanova provides the following categories of services:
We design, build, and host custom AI-powered chatbot solutions tailored to your business needs. Chatbot services are provided on a monthly subscription basis and include initial setup, configuration, training, ongoing hosting, maintenance, and reasonable updates as agreed in your service plan. The chatbot will be deployed on your website or other agreed platforms.
We design and implement custom automation workflows to streamline your business processes. Automation services are provided on a monthly subscription basis and include initial workflow design, implementation, integration with your existing tools and platforms, ongoing monitoring, maintenance, and reasonable adjustments as agreed in your service plan.
We design and develop bespoke, AI-enhanced websites. Website services are provided as a one-off project with a defined scope, timeline, and deliverables. Upon completion, an optional monthly support and maintenance package is available, covering hosting support, security updates, minor content changes, and performance monitoring.
The specific scope, features, deliverables, timelines, and pricing for each service will be set out in a separate proposal or statement of work provided to you before work commences.
Subscription Services (AI chatbots, automation workflows, and optional website support) are billed on a monthly basis. Payment is due in advance at the start of each billing cycle. We will issue invoices via email, and payment must be received by the due date specified on the invoice.
We accept payment by bank transfer, direct debit, or such other methods as we may communicate to you. You are responsible for ensuring that valid and up-to-date payment details are maintained at all times.
If payment is not received within 14 days of the invoice due date, we reserve the right to suspend the affected Services without liability until full payment is received. We may also charge interest on overdue amounts at the rate of 4% above the Bank of England base rate, calculated on a daily basis from the due date until payment is received in full.
Either party may cancel a Subscription Service by providing no less than 30 days' written notice to the other party. Notice must be sent via email to the contact addresses specified in these Terms. Upon cancellation:
We reserve the right to adjust subscription pricing. We will provide you with at least 30 days' written notice of any price changes. If you do not agree to the new pricing, you may cancel the affected service in accordance with section 3.4.
AI-enhanced website projects are delivered as one-off engagements. The scope, deliverables, timeline, and total cost will be outlined in a detailed proposal or statement of work provided before the project commences.
Unless otherwise agreed in writing, the following payment schedule applies to website projects:
We will use reasonable endeavours to deliver projects within the agreed timeline. However, timelines are estimates and may be affected by factors including, but not limited to, the timely provision of Client Content and feedback, scope changes, and third-party dependencies. Delays caused by the Client may result in revised timelines and additional charges.
Any changes to the agreed scope of work must be requested in writing and will be subject to our review. We will provide a revised cost estimate and timeline for any approved scope changes. Additional work outside the original scope will be charged at our standard rates.
Certain Services may require an initial setup fee to cover the cost of configuration, customisation, integration, and onboarding. Setup fees will be clearly communicated in your proposal or service agreement before you commit.
Setup fees are non-refundable. Once paid, setup fees will not be returned regardless of whether you subsequently cancel the service, as they cover work already undertaken on your behalf. This applies to all service categories, including chatbot setup, automation workflow configuration, and website project deposits.
To enable us to deliver the Services effectively and on time, you agree to:
We shall not be liable for any delays, deficiencies, or issues arising from your failure to fulfil these responsibilities.
You retain full ownership of all Client Content that you provide to us. By providing Client Content, you grant us a non-exclusive, royalty-free licence to use, reproduce, and modify such content solely for the purpose of delivering the Services.
We retain all rights, title, and interest in and to our pre-existing intellectual property, including but not limited to:
Upon full payment, we grant you a non-exclusive, perpetual licence to use the Deliverables for your own business purposes. This licence does not extend to the resale, redistribution, or sublicensing of our underlying code, frameworks, or proprietary tools.
Unless otherwise agreed in writing, we reserve the right to display and reference completed work in our portfolio, case studies, and marketing materials.
Our Services may utilise artificial intelligence technologies to generate content, including but not limited to chatbot responses, text, images, code, and data analysis outputs. You acknowledge and agree that:
We will use reasonable endeavours to ensure that our Services are available and functioning at all times. However, you acknowledge that:
In the event of significant service disruption, we will use reasonable endeavours to restore the affected Services as promptly as possible and to keep you informed of progress.
To the fullest extent permitted by law, Marvanova shall not be liable for any:
Our total aggregate liability to you in respect of all claims arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to Marvanova in the 12-month period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude our liability for:
Either party may terminate a Subscription Service by providing no less than 30 days' written notice to the other party via email. The service will remain active until the end of the current paid billing period following the expiry of the notice period.
If you wish to terminate a project before completion, you will be liable for payment for all work completed up to the date of termination, including any milestone payments that have fallen due. Deposits are non-refundable.
Either party may terminate the Agreement immediately by written notice if the other party:
Upon termination of any Service:
We take the protection of your personal data seriously. Our collection, use, and processing of personal data is governed by our Privacy Policy, which forms part of these Terms.
Where we process personal data on your behalf in the course of providing the Services, we will do so in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation. We will:
Where a separate Data Processing Agreement is required, we will enter into one upon request.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
We reserve the right to update or amend these Terms at any time. When we make changes:
We encourage you to review these Terms periodically to stay informed of any updates.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
We aim to respond to all enquiries within 5 working days.
Last updated: 12 March 2026